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Shein Israel

Shein Israel

il.shein.com
What is your customer experience with Shein Israel?

Shein Israel Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Shein Israel has a 2.5 star rating based on 100 customer reviews. Consumers are mostly dissatisfied; rating distribution shows more unfavorable than positive responses. Price level reported as medium.

Key Takeaways for Future Customers

  • Expect low prices and frequent discounts but read Shein Israel reviews for delivery risk.
  • Track orders closely and allow buffer time for shipments and customs.
  • Use the app for pickup or address changes when possible.

Negative Feedback / Risk Areas

  • Chronic delivery delays and missing or lost packages.
  • Poor customer service and slow or missing refunds.
  • Problems with returns, exchanges, and customs handling.

Positive Feedback

Customers note nice clothes for low price, attractive deals, fast delivery when it works, and a usable website.

View full overview ›

Media from reviews

Shein Israel - The deliver it’s not coming
Shein Israel - Wrong orderShein Israel - Wrong order - Image 2Shein Israel - I don't know where my package is.Shein Israel - To know how to free the order from customsShein Israel - To know how to free the order from customs - Image 2Shein Israel - לא קיבלתי את המשלוח שלי
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Show reviews that mention
order package number refund shein delivery service customer phone address
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Sandra W Red

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ramat Hasharon, Tel Aviv

נא להודעיה ש מספר הזמנה קיבלתי...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

נא להודיע ש מספר הזמנה קיבלתי

GSH1XR25R001PJL

תודה

ויסמן סנדרה

Sandy2610@***.com

כבר קיבלתי את ההזמנה

אבל כל יום שולחים לי הודעות שאני לא קיבלתי!

View full review
wagahta m

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tel Aviv, Tel Aviv

I don't know where my package is.

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AI Highlights
  • - Customer cannot locate their package.
  • - They want the delivery address changed or shipment tomorrow.
Shein Israel - I don't know where my package is.

I don't know where my package is.

And I need to change the address of my package . And please send me the package at tomorrow please or change the address for me .

Its took.

A long time. so give me my package.

User's recommendation: Need my package at tomorrow please

View full review
Tahel Y
map-marker Ramat Gan, Tel Aviv

The deliver it’s not coming

Shein Israel - The deliver it’s not coming

The delivery is not coming, and you said it was coming on the 23rd of January. It is still not here, and now we are on the 3rd of February.

Loss:
$972
Cons:
  • Delivery late

Preferred solution: Deliver product or service ordered

View full review
Amalia T Riw
map-marker Tel Aviv, Tel Aviv

My SHEIN package came 3 out of 11 stuff

I ordered my order from Shein around three months ago. It only came now, and how many items came?

Three out of 11, not all my stuff came. What do I do?

Loss:
$120
Pros:
  • It usually comes fast
Cons:
  • Stuff always get lost

Preferred solution: Deliver product or service ordered

View full review
Resolved
Santosh R Heq
map-marker Tel Aviv, Tel Aviv

Resolved: My packed already more then two weeks I want to refund my money

Updated by user Apr 03, 2026

I have ordered one months ago but still not arrived in Israel so I want to refund. Refond.

Original review Mar 19, 2026

I have ordered with Shein two weeks ago. It's a very urgent matter. I didn't get any information, so I want to refund my money.

Preferred solution: Full refund

View full review
Anonymous
map-marker Tel Aviv, Tel Aviv

Wrong order

Shein Israel - Wrong order
Shein Israel - Wrong order - Image 2

You Delivered something I didnt order I ordered a 3 sided mirror but I received a small one and it wasnt even on the pictures

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Saja A Ikg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Shefa-'Amr, Northern District

My order hasn’t arrived

AI Highlights
  • - Order placed February 18 has not arrived.
  • - Delays in the country may be affecting delivery; please check status and update.

I am writing regarding my order, which I placed on February 18. Unfortunately, I have not received it yet.

Due to the current situation in my country, there have been delays in deliveries, and I believe this may be affecting my order as well. I would appreciate it if you could check the status of my shipment and provide me with an update.

Preferred solution: Deliver product or service ordered

View full review
Anonymous
map-marker Tel Aviv, Tel Aviv

Order number GSH16R51N00NLHS is stuck...

Order number GSH16R51N00NLHS is stuck in customs. What should I do to get the package?

I need the package or a refund.

View full review
Banner Iat

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rishon Letsiyyon, Central District

طلبي تاخر

لم يصل طلبي المكان الذي عينته اريد وصول طلبي يسارع ما ممكن اريد طلبي يوصل بئر السبع لم يصل في التاريخ الذي عينتوه لي من شي ان

View full review
Tahel Y
map-marker Ramat Gan, Tel Aviv

My delivery is late like a month

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My delivery was supposed to come on the 23rd of January, and now we are on the 3rd of February, and it's still in process.

Loss:
$250

Preferred solution: Deliver product or service ordered

View full review
Rana A Zcb
map-marker Ramallah, Ramallah And Al-Bireh Governorate

Extremely late delivery

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AI Highlights
  • - Order placed 12/12/2025 with express delivery; not delivered.
  • - Cannot access account or locate order.
  • - Name Rana Abo Lashen, Nazareth; Visa payment.

Hello, I have a Shein order that hasn't arrived yet. I ordered it on 12/12/2025.

I lost the order number and my Shein account is gone and I can't access it. How can I track the matter?

My name is Rana Abo Lashen, my number is 053456****, and my address is Nazareth.

Can you please check if there's an order in my name that hasn't arrived yet? The problem is, I ordered express delivery.

The payment was deposited via Visa.

Preferred solution: Deliver product or service ordered

View full review
Felicia K Wnx
map-marker Tel Aviv, Tel Aviv

Order not delivered

I have not received my package, it's been three weeks now since I ordered. I'm not happy about the service.

View full review
Markeshia Fgg
map-marker Bet Dagan, Central District

Delayed my order

GSH1T346R00MPYL

My order still not received, I want my order before 16th of January. Its not my fault. Very disappointed.

Preferred solution: Deliver product or service ordered

View full review
Taiya Kgo
map-marker Tel Aviv, Tel Aviv

It has been over a month and I haven't

my order hasn't shipped for over a month nothing from you telling me it will arrive and when . I have sent few e mails and no respond

User's recommendation: nothing

View full review
Orly B Fsj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

DIDN'T GET MY REFUND ON 240.33NIS

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No customer service, this is really disappointing service. Comparing to other companies, you are the worst!!! No

Loss:
$73
Cons:
  • No customer service
  • Erally the worse i ever seen

Preferred solution: Full refund

View full review
Orly B Fsj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Waiting for refund didn't get it and no one answering the phone

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AI Highlights
  • - I returned a package and did not receive a 240.33 NIS refund to my credit card.
  • - I tried to contact Shein Israel several times with no response.

I returned back my package which arrived late and didn't get the refund to my credit card of 240.33NIS.

I tried to call several times to Shein Israel with no response to buy from Shein no customer service not

View full review

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